Pencils down, hands up, time to show the work.

You cannot understand good design if you do not understand people; design is made for people.-Dieter Rams

Case study

Improving the question creation experience with personalization techniques

    Themes
  • Customer-centric
  • Business focus
  • Developer relations

Customers ask the Atlassian Community all kinds of questions to troubleshoot their issues with our products. Because our question create form doesn't provide specific fields for the customer's product (whether or not it's the cloud or on-prem version, or whether or not they are an admin or not, etc.), this crucial information is missing and makes it difficult for other community members to help this person out. We made this better.

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Case study

What goes into trusting an answer(er)

    Themes
  • Customer-centric

It has been observed when Atlassian Community members are looking for answers to a question, not only are they reading thoroughly the answers provided on the page, they are also hovering over the author's avatar that's next to the answer and use some of that information to build a trust score in their minds. How might we take what people are already doing and re-inforce it through the UI?

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