Selected case studies
Deep dives into product work across commerce, community, and enterprise tools.
Markets Pro
Cross-border selling for Shopify merchants — research through launch on FX, pricing, and international checkout.
Faster payouts
Same-day access to sales for business owners — onboarding and payout flows that cut time from days to minutes.
Multi-currency checkout
Exploring how merchants present prices and take payment across currencies at checkout without losing clarity.
Automatic vs. manual FX rates
Designing controls and messaging so merchants understand when rates update and what shoppers see abroad.
Comparison shopping
A side-by-side view of specs for electronics so customers compare memory, storage, and price with confidence.
HubSpot Network
A networking surface for HubSpot-certified professionals — from discovery and trust to ongoing relationships.
Personalized question creation
Guiding community askers with tailored prompts and context so posts are clearer and easier to answer.
Question asking experience
End-to-end flows for asking in the community — structure, tone, and guardrails that scale with the product.
Trusting an answer(er)
Profile and reputation signals that help readers decide when an answer (and answerer) is credible.