Healthcare at your fingertips


The challenge

To the average person, the nuances of healthcare are a set of ardous tasks, at best. At its worst, healthcare is the bane of their existence and it wouldn't be touched with a ten foot pole. In this design exercise, it was my responsibility to find a way to make the end-to-end healthcare experience more enjoyable.

Focusing on theses areas:

  1. Scheduling an appointment,
  2. Payments,
  3. Accessing electronic health records,
  4. and Checking into appointments.

The solution

Using paper and pencil, basic concepts are sketched out and then taken to Illustrator to create low to mid fidelity wireframes user flows.

Exercise Stats

  • Exercise Timeline
  • 2-3 days
  • Caveats
  • This is not a real medical app and was designed in mind as an exercise for the sole purpose of exploration.
  • A lot of assumptions were made on the part of the users, as well as the business objectives.

Home Screen

At-a-glance

The home screen gives the user an opportunity to see an verview of upcoming appointments, complete with scheduled doctor and address. It also gives them information of unpaid co-pays they may have and gives them an opportunity to deal with them.

Persistent Drawer

During the ideation phase, the idea was tossed around about whether or not to follow in the footsteps of Google Material Design and implement the F.A.B. Ultimately I didn't think it was a good idea because there isn't a single action that truly outweighs the importance of any other action. Scheduling an appointment isn't more or less important than paying your co-pays. In the end, the presistent drawer shows the user the four major paths to accomplish their tasks.

Home Screen

Scheduling

Scheduling Screens

Making an appointment

Some background information on the flow of these screens:
Create as little friction when it comes to scheduling an appointment, accomplish this by taking a single step and utilizing the full screen to do so. Versus a long scroll screen that intimidates the user into having to fill out a form. Instead, make it pleasing and delightful to the user.


Payment

Scheduling Screens

Payment flow for unpaid co-pays

Being able to pay your co-pays through the same app that you set up your appointment would be a godsend. Instead of having to wrestle through your healthcare providers app or website, this app unifies that experience into one place.

The payment flow starts with a list of unpaid and paid co-payment statements. Several types of transaction methods are employted (Apple Pay, PayPal and Credit Cards). This flow only shows the credit card flow as it assumes that the Apple Pay and/or PayPal app flows would then kick in, once complete come back to the approval/confirmation screen on the end.


Checking In

From within the app

Scheduling Screens

Automatic prompt upon arriving to doctor's office

Scheduling Screens

Providing Feedback

Scheduling Screens

Providing a feedback loop

Doctors always want to know how they are doing. Traditionally, they only have the waiting room or at the scheduling desk to solicit feedback. Or they have to gamble with sending an email where you have to remember what happened that day or hope they don't send it directly to junk mail. This app allows for the doctors to know and consolidate feedback through the same app they use to schedule their appointments. It's a higher visibility for the patient but it's also easier for the patient to complete this task.


Allowing EHRs

Scheduling Screens

Sharing is caring

Borrowing from the Google library of Material Design, there's a neat way for multiple selection of items found in Google Photos that was used for this particular flow. By tapping and holding onto a particular type of medical record, the top portion of the screen changes and presents the ubiquitous share icon. From here a verification modal is presented to the patient and once agreed, their records have now been shared with their doctor.